FAQs
Where Do Your Products Come From?
All our items are sourced from Europe and Japan, and sold directly online, Collins St Melbourne CBD 3000 VIC Australia (Inspection) and our offline store in Indonesia, located at STC Senayan, Level 1, U67-70, Jakarta. We carefully curate our collection to ensure the best quality and authenticity for our customers.
How Does Shipping Work?
Condition Guarantee: We only sell items that are 9.5/10 condition or better, ensuring near-mint quality. Any specific details on the item's condition will be clearly listed in the product description.
Shipping & Taxes: The final price at checkout includes shipping and taxes, so there are no hidden costs.
How long does shipping take?
Our standard shipping typically takes 5 business days for Indonesia and Australia. Please note that shipping times may vary based on your location and any potential shipping delays.
Are Your Items Authentic?
Yes! We only source from registered companies and auction houses in Japan and Europe, ensuring that every item is 100% authentic. We stand by our products with a Full Money-Back Guarantee if any item is found to be inauthentic. Your trust is our priority.
For further inquiries, feel free to contact us! 🚀
Do you ship internationally?
Yes, we offer international shipping. International orders usually take 7-14 business days to arrive, depending on the destination and customs processing times.
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: william88818@gmail.com
- Phone:
AU +61401275383
IDN +6281556599999
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.