Shipping Policy

Thank you for choosing Exclusive Mansion! We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

1. Order Processing:
   All orders are processed within 1-2 business days.
   Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates:
   We offer Free Shipping.
   To secure products for shipping, a non-refundable A$1000 Deposit is required.
3. Shipping Methods:
   We currently offer standard and expedited shipping options.
   Standard shipping typically takes 7-14 business days, while expedited shipping takes 5 business days.
   We will notify you when products are delivered and ready to be inspected for your full purchase.
4. Order Tracking:
   Once your order has been shipped, you will receive a confirmation email with a tracking number.
   You can track your order by visiting our Order Tracking Page and entering your tracking number.
5. International Shipping:
   We offer international shipping to Melbourne Australia and Jakarta Indonesia.
   International shipping rates and delivery times vary. Please check the shipping options at checkout.
6. Customs and Duties:
   International orders may be subject to customs duties and taxes imposed by the destination country.
   The recipient is responsible for any additional charges incurred.
7. Delivery Issues:
   In the rare event of a delivery issue, please contact our customer service team at customer-service customer service
   We will work diligently to resolve any problems and ensure your satisfaction.
8. Address Accuracy:
   It is the customer's responsibility to provide accurate shipping information.
   Please double-check your shipping address before completing your purchase.
9. Delayed Shipments:
   In the event of unexpected delays, we will notify you promptly and provide updates on the status of your order.
10. Returns and Refunds:
    Please refer to our Return Policy for information on returns and refunds.