Terms of service

By using our services, you confirm that you are at least 18 years old or have permission from a legal guardian.

We reserve the right to modify these terms at any time without prior notice.

All transactions are subject to our Return & Refund Policy and Shipping Policy.

All products sold by Exclusive Mansion are Certified Authentic, sourced from registered companies and auction houses in Japan.

Items are thoroughly inspected and rated 9.5/10 or better before shipping.

Any imperfections will be clearly stated in the product description.

Prices listed on our website are final, including taxes and shipping fees at checkout.

We accept various payment methods, and all payments must be made in full before shipping.

Deposits or partial payments, if applicable, are non-refundable after the transaction is completed.

Orders are processed within 1-2 business days and shipped via trusted couriers.

Customers will receive a tracking number once the order has been dispatched.

Exclusive Mansion is not responsible for delays caused by customs clearance or shipping carriers.

Customers may inspect the item upon delivery and must report any issues within 48 hours.

If an item is found to be inauthentic, we offer a Full Money-Back Guarantee.

Returns or refunds are not accepted for minor condition concerns, change of mind, or buyer’s remorse.

Once an item has been shipped back from your location after inspection, all deposits/payments are non-refundable, and the sale is final.

Exclusive Mansion is not responsible for any damages, losses, or customs-related issues after the item has been shipped.

We are not liable for any misuse of the products purchased from our store.

All images, logos, and content on our website belong to Exclusive Mansion and may not be used without permission.

These Terms of Service are governed by the laws of Indonesia. Any disputes will be resolved under the jurisdiction of Jakarta courts.

For any inquiries, please contact our support team at [Insert Contact Information].

By purchasing from Exclusive Mansion, you agree to these Terms of Service. Thank you for shopping with us! ✨

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